Pleasure Guarantee
Sometimes things don’t go as planned. That’s why we’ve made our return process simple and hassle-free. For satisfaction every step of the way, check out our returns policy below.
Changed your mind?
30 Day Returns
You have 30 days from the day of purchase to return items to us for your money back. Unopened, unused or unworn products that have packaging or tags intact are eligible for this type of return. Please note that we cannot offer exchanges. Returns are sent through USPS.
Somethings go wrong？
Product Warranty
Defective products are eligible for Lovehoney’s 1-year producwarranty. We-Vibe, Arcwave, and ROMP products have a 2-year warranty period. Womanizer products come with a 5-year warranty, ensuring your purchase is protected for anextended period. lf anything goes wrong with your product, wewill replace it or refund it.
100 Day Pleasure Guarantee
If you’re not completely happy with a toy you bought from Mysteriousagent let us know why within 100 days and we’ll give youa gift voucher. Fill in the enquiry form and choose ‘100 Day Pleasure Guarantee’ as the reason for returning the item.Terms and conditions apply.
Still have questions about our 100 Day Pleasure Guarantee? Read the full terms and conditions for more information.
Here’s what else you should know…
Returning promotional items
If you have a faulty product that you received as part of a promo or special offer, please return it to us and we will be happy to send a replacement. If you wish to have a refund, you will need to return all your promotional items or pay for the outstanding item. If you wish to keep an item that was received free, we can deduct the cost of it from your refund.
Parcel forwarding services
Mysteriousagent is not liable for any damage, defect, or loss that occurs to orders delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk. If you report missing or damaged items, and we reasonably believe the order to have been delivered to a parcel forwarding company, we will not offer a replacement or a refund.
Your delivery details
Please make sure your delivery address is up to date in your Mysteriousagent Account! We are not responsible for failed deliveries caused by customer errors. For example, if you accidentally give us the wrong delivery address, contact number, or recipient name, we will be unable to refund your order. If you realise you’ve made a mistake before the order has been processed, please contact us straight away.
FAQs about Lovehoney returns
If you’re not completely satisfied with your purchase, we want to help. Our 100 Day Pleasure Guaranteeallows you to explore our toys with complete confidence that you’l find something you like.
If you change your mind about any item purchased from Mysteriousagent, you have 30 days to return it for a full refund. The item must be unopened, unused or unworn, and have packaging or tags intact.
With our 100 Day Pleasure Guarantee you can return one item from any order within 100 days from the date of purchase. If eligible, we’ll send you a gift card in return so you can try something else! Terms and conditions apply
Yes, you can return sex toys and bondage items (one per order) using our 100 Day Pleasure Guarantee. ltemsfrom our Lingerie, Lubricants, and Gifts 8 Games categories are not eligible.
No, the 100 Day Money Back Promise only covers sex toys and bondage items.
However, if you change your mind about lingerie, lubricants and other sex essentials and sexual welinessproducts, vou can return them up to 30 davs after purchase, if they are unopened, unused or unworn anohave packaging or tags intact.
All products are covered by our 1-year warranty. lf you experience any technical issues with your product
please contact us here.
Absolutely not! ltems returned to us are disposed of in an environmentally responsible way.
